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Redefining service
We are at the leading edge of redefining and transforming services.
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Operating in growth markets
We focus on and lead the UK BPO market where there are significant opportunities for growth.
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Unique scale and expertise
Our extensive business infrastructure allows us to offer flexible service solutions to meet our clients’ needs.
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A consistent business model
We have a straightforward business model that focuses on generating growth, both organically and through acquisition.
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Creating value for all our stakeholders
We seek to build long term relationships that create value for our shareholders, clients, employees, suppliers and the communities in which we work.
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2009 performance
Turnover
£2,687m +10 %
Underlying earnings per share
38.75p+17 %
Underlying profit before tax
£325.1m +17 %
Total dividend per share
16.8p+17 %
Read more about how we have performed
Directors’ report
The Directors present the Annual
Report for the year ended 31 December
2009 which includes the business review,
governance and audited Group accounts
for the year. Sections of this online Annual Report up to the Accounts section comprise a Report of the Directors
that has been drawn up and presented in
accordance with English company law
and the liabilities of the Directors in
connection with that report shall be
subject to the limitations and restrictions
provided by such law. Where we refer in
this report to other reports or material,
such as a website address, this has been
done to direct the reader to other
sources of Capita information which
may be of interest to the reader.
Such additional materials do not form
part of this Report.