Achieving our goal through a clear business strategy

Generating profitable growth both organically and through acquisition.

We secure long term, recurring revenues from new and existing clients and acquire small to medium sized businesses to expand our capability and take us into new areas.

Our consistent business model

Controlling and measuring growth through strong leadership and business practices

With strong financial controls, careful risk management and effective governance, we work to clear financial KPI targets within a robust management and operating structure.

Group economic profit Annual increase 17%5 year compound growth 25%

Delivering business responsibly to meet the needs of all our stakeholders

We manage our business and resources with a clear set of non-financial KPIs, embedded policies and robust initiatives appropriate to the distinct needs of our stakeholders, alongside reducing our negative impacts on the environment and making a positive social impact.

We focus on 6 main areas that reflect our stakeholders’ interests and these remain our priorities for 2010:

• 3.1 Shareholders
• 3.2 Clients
• 3.3 Employees
• 3.4 Suppliers
• 3.5 Environment
• 3.6 Communities

Targeting growth markets for BPO and professional support services in the UK and Ireland.

We seek opportunities across our 9 chosen public and private sector markets where we can both deliver value to clients and make a fair return for Capita.

Total UK BPO market p.a*

Today £6bn

Potential £94.2bn

Capita market split

Public sector 50%

Private sector 50%

Maintaining performance across our divisions by consistently delivering service excellence and sharing Group resources and scale benefits

Each business is aligned with the Group’s overall objectives and strategy, and is managed within a straightforward, pragmatic divisional structure.

Our divisions:

• Life & Pensions Services
• Integrated Services
• Insurance & Investor Services
• Professional Services
• ICT, Health & Business Services