New contracts and extensions
Major new contracts and extensions secured in 2009
Total value: £1bn, 15 contracts
2008: £1.24bn, 17 contracts
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NEW AXA Sun Life
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Value: £523m 15 years
Service commencement: June 2009
Division: Life & Pensions Services
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To administer 3.2 million mature life and pensions policies including customer servicing, policy admin, claims activity and related IT support.
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NEW Breckland Council
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Value: £40m 15 years
Service commencement: June 2009
Division: Integrated Services
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To provide planning and building
control services to the Council
and create a new Capita Symonds’
business unit based at the
Council’s offices.
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NEWLearning and Skills
Council (LSC)
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Value: £68m 4 years
Contract commencement: May 2009
Division: Integrated Services
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To administer a range of
allowances to support learners,
including the Education
Maintenance Allowance and
the Adult Learning Grant.
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NEW Office for
National
Statistics (ONS)
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Value: £25m 2.5 years
Service commencement: May 2009
Division: Integrated Services
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To recruit, train and administer
the pay of all temporary ONS
workers who will work as field
staff for the 2011 Census of
Population and Housing in
England and Wales.
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EXTENSION Department for
Children, Schools
and Families (DCSF)
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Value: £64m 1 years
Contract commencement: March 2010
Division: Professional Services
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National Strategies contract
extended from end of March 2010
to 31 March 2011. Following this,
National Strategies is being
discontinued by Government.
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NEW BBC Audience
Services
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Value: c.£45m 9 years
Contract commencement: August 2009
Division: Integrated Services
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Awarded new contract to handle
viewers’ and listeners’ complaints,
comments and enquiries via
phone calls, emails, SMS and
letters. Also to provide action lines
for issue-related programming,
audience management and
ticketing and daily feedback.
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NEW NHS Business
Services Authority
(NHS BSA)
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Value: £100m 7 years
Service commencement: July 2010
Division: ICT, Health & Business Services
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To provide processing and
payments of 40 million dental
claims and a managed IT service
to support the Authority, its
current portfolio of activities
and future growth.
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NEW Becta
(Home Access
Programme)
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Value: £15.7m 17 months
Service commencement: October 2009
Division: Integrated Services
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To manage grant marketing
and administration for the
Government’s Home Access
programme, which provides
computers and internet
connectivity to low-income
families to support learning.
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+8 contracts and renewals worth between £10m and £50m secured with an aggregate value of £159m