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5. Maintaining performance across our divisions

Each of our 5 operating divisions consists of a number of businesses and major contracts.

The common aim is to deliver service excellence and generate profitable growth through:

5.1 Aligning each business with the Group’s overall strategy and objectives

5.2 Investing in service and product development and appropriate sales and marketing activities

5.3 Maintaining a simple, pragmatic divisional structure to share resources and economies of scale.

Our divisions

1. Life & Pensions Services

  • – Life and pensions services
  • – Corporate pensions
  • – Capita India
Life & Pensions Services

2. Integrated Services

  • – Integrated HR services
  • – Call centre & specialist services
  • – BBC contracts
  • – Criminal Records Bureau contract
  • – Gas registration and ancillary services
  • – Central government services
  • – Capita Symonds
Integrated Services

3. Insurance & Investor Services

  • – Shareholder services
  • – Financial administration services
  • – Trust services
  • – Treasury services
  • – Insurance Services
Insurance & Investor Services

4. Professional Services

  • – Software services
    • – Children’s services
    • – Local government
  • – Local government services
  • – Local government strategic partners
  • – Strategic children’s services
  • – Assurance and testing
  • – Communications
  • – Scanning and storage
Professional Services

5. ICT, Health & Business Services

  • – IT Services
  • – Health services
  • – Business travel and conferences
  • – Service Birmingham
  • – Consulting
ICT, Health & Business Services