TV Licensing and CRB contracts: We have continued to maintain high
levels of service, meeting and exceeding our KPIs and delivering effective frontline
solutions. Our back office systems continue to robustly support the correct processing
of applications, payment and enquiries.
BBC Audience Services: We were successful in being re-awarded the
contract to deliver audience services for BBC. From January 2010 we will move to
one site in Belfast with a satellite office in Glasgow.
Learner Support Programme: Since assuming responsibility for administering
this scheme in November 2008, the contract is progressing well. We currently process
and pay over 600,000 learners per week, on behalf of 4,000 learning provider institutions,
and deal with approximately 2 million calls.
Home Access Grant Administration: This contract to administer and
market the grant on behalf of Becta has started well, with a controlled launch and
take up of the scheme. We have developed interfaces with multiple equipment suppliers
to process grant payments which will total £136m over the period of the contract.
Call Centre and Specialist Services: Our partnership with eircom,
which commenced in 2005, was further strengthened with a contract extension and
a new contract for customer retention activity.
Resourcing businesses: Despite difficult market conditions, our
businesses generally performed well. Most of our clients are in the public sector
where we have placed over 1,500 roles at a senior level. Our contract with the Office
of National Statistics for the 2011 Census is well underway, with the first rehearsal
successfully completed in October. We are also working with BBC for the recruitment
of over 1,500 staff for the new BBC media centre based in Salford.
Veredus: Delivering senior executive search and interim management
solutions, performed well in 2009, recruiting over 230 board level appointments
including 27 CEOs, placing over 280 interim managers and undertaking 120 psychological
assessments.
Integrated HR Solutions: We are playing a key role in our partnership
with Sheffield CC delivering HR and payroll services for the Council and the surrounding
schools. Over 100 HR and payroll staff transferred to Capita.
Learning & development businesses: Secured a number of new
contracts including with the VW Group to deliver all commercial training to their
network of car dealerships. We also broadened our relationship with BAA with the
award of the managed service for all external training spend over the next 3 years.
For DWP Job Centre Plus, we assessed over 21,000 people in a 7 month period, our
largest ever assessment contract.
Capita Symonds: Has performed well in difficult market conditions
winning a number of significant assignments. A multidisciplinary team is working
on 2 of the 4 portals on the London’s Crossrail project, awarded via Crossrail’s
Design Consultant Framework.
We have provided lead consultant, strategic partnering, educational, building design
and architectural services on several Building Schools for the Future (BSF) programmes,
4 of which have been award winning.
We are providing a number of services on the £11bn Defence Training Review
(DTR) project at RAF St. Athan in South Wales. The new academy is the result of
the Government’s major initiative to reorganise the entire training programme
for the Armed Forces.