Local Government Strategic Partnerships: We have continued to deliver improved services, process and cost efficiencies and ICT solutions across our partnerships:
Sheffield: We have continued to deliver transformation plans, including transformation of IT services with a large scale Data Centre Migration.
Southampton: The new Gateway and Customer Services Centre has received excellent customer satisfaction ratings. We have implemented further IT infrastructure to underpin enhanced council services.
Harrow: Working in partnership with the Council to deliver further savings beyond the set target which has been met. The Council and the public are benefiting from major transformational improvements and the introduction of new services including customer contact, mobile working, Access Harrow and Waste Management.
Swindon: Continuing to deliver enhanced services, benefits and value to the Council. Call centre gained a national CCA award.
Capita Software Services – software services for local government and the housing market:
- Revenues and benefits: maintained our leading position securing new business with a number of councils, including bringing 3 separate systems into a single solution for new unitary, Cheshire West and Chester Council. Migrated several authorities on to our platform in readiness for shared services partnerships.
- Housing management: Strengthened our portfolio with the addition of IBS’s housing business. 7 new contracts were secured with clients including Falkirk and Southway Housing Trusts. New product launched into the Supported Housing market, with 6 contracts secured.
- Payment management: Business performed well with 3 new unitary authorities (Cornwall, Northumberland and Central Bedfordshire) and a number of councils including Sheffield CC and Hammersmith & Fulham selecting our solutions.
Capita Children’s Services: We continued to develop and implement innovative software and service solutions across education and children’s services. In 2009 around 2 schools a week chose to move to SIMs, including a contract to supply all North Yorkshire CC’s primary schools. The success of One, our local authority solution, in achieving efficiency savings is widely recognised as evidenced by the adoption of the transport module by Cardiff CC. By making transport routes for children with special needs more efficient, journeys were reduced by 1,200 miles per day benefiting pupils and reducing CO2 emissions significantly.
Capita Total Document Solutions: Rolled out an innovative business process platform to support Capita’s life and pensions contracts and Capita Financial Group’s registrations and settlements departments. New clients for Swordfish, our electronic document management system included Lloyd’s underwriter Novae Group PLC, the Gentoo Group and RCT Homes and a number of Capita businesses.
Capita Local Government Services: Performed well in the year and won several new contracts, including a contract worth £40m over 15 years with Breckland Council. Continued to support and help grow our strategic partnerships. Handled over 1 million face to face contacts and 2.2 million calls. Processed over £900m of council taxes and collected £2bn of business rates.
National Strategies: We continue to deliver a strong and innovative service and that has had a real impact on teaching and learning. The contract has been extended for 1 year until the Government ends the programme in 2011.
Capita Assurance and Testing: Continues to grow strongly serving external and Capita clients and has established a fast growing offshore testing practice in India.