Capita Health Services: Our health business has continued to grow
and perform well, securing a number of significant contracts and acquisitions. Important
milestones have included:
- successful transfer and delivery of NHS Choices, achieving average growth in traffic
volumes to the website of 7 million per month.See
NHS Choices case study.
- successful launch of another new Department of Health service called The Information
Standard
- in December, we signed a contract with NHS BSA to administer the processing and
payment of circa 40 million dental claims and provide a managed IT service. The
service will be delivered by our health and IT services businesses.
Capita IT Services: we have focused on extending our capabilities
through selective acquisitions and growing organically:
- while continuing to support Capita businesses and their clients, our IT Services
business has had increasing success in winning IT outsourcing (ITO) contracts from
external clients across both the private and public sectors – including a
contract to provide a tailored ICT service to NHS Hounslow and participating in
the BSF programme, including a contract in Rochdale
- Computerland has been fully integrated into our IT Services business and Carillion
IT Services is currently being integrated, bringing valuable additional capabilities
and accreditations. The enlarged business now has over 2,000 technical resources.
Service Birmingham: We continue to drive efficiency and deliver
core ICT service and solutions to support the Council’s ambitious business
transformation programme. New developments include:
- delivery of a more robust and reliable external Council website on a new, scalable
and resilient infrastructure, named by Sitemorse as the fastest improving local
authority website in the UK
- implementation of a new performance development review and HR payroll systems to
help the Council make best use of its people resources, improve performance and
become an employer of choice.
Capita Business Travel & Conferences: Alongside operational
consolidation, the business traded well in challenging market conditions. We secured
a significant number of new clients and a place on the OGC framework for public
sector travel procurement. Our conferences business delivered over 200 conferences
in highly diversified fields. We have implemented sophisticated Customer Management
systems in both our travel and conferences businesses, enabling us to increase marketing
efficiency and respond to our clients more effectively.
Capita Consulting: focusing on local and central government, health
and the private sector, the business has progressed well winning new business with
clients including Stockport MBC, Buckingham CC, Sellafield and Royal Pharmaceutical
Society.