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3. Delivering business responsibly

We are committed to growing the business in a transparent and socially responsible way that is sustainable for all stakeholders over the long term. We focus on 6 main areas that reflect our stakeholders’ interests and these remain our priorities for 2010:

3.1 Shareholders

Consistently delivering value to our shareholders

Delivering shareholder value

3.2 Clients

Building appropriate scale and capacity and optimising our infrastructure to support our clients’ needs

Scale and capacity

3.3 Employees

Managing resources well by actively attracting and building a quality workforce of motivated and supported people

Motivated workforce

3.4 Suppliers

Creating successful supplier relationships to ensure quality, responsible and cost effective partnerships across the Group

Supplier relationships

3.5 Environment

Controlling and minimising our environmental impacts

Environmental impact

3.6 Communities

Supporting the communities in which we work.

Community engagement