Our principal non-financial KPIs

Shareholder value

Grow dividends at least in line with earnings – annual growth of total dividends.

Client resources: building scale & capacity

Continue to grow our infrastructure of business centres to meet the needs of our growing business.

Employee resources: retaining people

Maintain high retention rates for senior managers (salaries exceeding £90k p.a.).

Maintain overall employee retention at or above industry average (2009: 84.3%, 2008: 82.7%)¹

Create successful supplier relationships

Annually audit all tier 1 suppliers against Capita’s standards of business.

Controlling our environmental impacts

Continue to measure and assess our carbon footprint
(tonnes CO₂).

Supporting our communities

Continue to measure and grow our total community investment annually, using London Benchmarking Group (LBG) methodology.