4. Targeting growth markets

We lead the UK market in business process outsourcing – the long term contracting-out of business processes to help lower costs and improve service delivery.

We focus on the UK and Ireland, where there are significant opportunities for growth.

Competitor rankings UK BPO market*
	2009 %	2008 %
Capita	27.0	25.5
Xchanging	7.0	6.4
Accenture	5.0	6.8
HP Enterprise Services**	5.0	5.5
BT Global Services	4.0	4.1

** HP Enterprise Services was formerly EDS

Total UK BPO market p.a*

*Ovum 2008 and 2009

1. Today £6bn
Private sector £4.2n	70%
Public sector £1.8bn	30%

2. Potential £ 94.2bn
Private sector £62.8bn	66.7%
Public sector £31.4bn	33.3%

Capita market split (% of turnover)

Public sector 50%
	2009	2008
1. Local government	22%	20%
2. Central government	10%	10%
3. Education	12%	11%
4. Health	3%	2%
5. Transport	3%	5%

Private sector 50%
	2009	2008
6. Life and pensions	18%	16%
7. Insurance	8%	8%
8. Financial services	4%	5%
9. Other corporates	20%	23%