Private sector
Other corporates
“Capita provides a flexible, efficient and cost effective managed service to assist eircom in the delivery of a top-class sales and service experience for its customers. The relationship with Capita has grown over the past 5 years and delivery and execution continues to improve.”
Gerry Culligan, Director of Consumer Markets, eircom
Market position
Excluding financial services institutions, life and pensions companies and insurance organisations, other corporate clients currently account for 20% of Group revenues.
Corporates benefit from our full range of back office administration and frontline customer services, focused on enhancing customer services and reducing costs through higher productivity, streamlined processes and best use of technology.
Applying customer insight and intelligence, we align and optimise service design and resources to meet the needs of both clients and their customers.
This market opportunity is difficult to size as we offer multiple specialist services from across the Group to a wide range of organisations with different outsourcing needs and appetites. Our strengths lie in providing advisory and outsourced services to support the entire spectrum of an organisation’s business model: financial, registrar and corporate services, HR, administration processes, ICT, marketing and customer services. Our focus is on delivering efficiencies and service enhancements that help to keep our clients at the forefront of their marketplaces.
- Need to balance the costs of product and service design with those of customer attraction and retention
- Increasing pressure to reduce headcount while maintaining productivity and improving service levels
- Need for more flexible cost infrastructure and resources in more turbulent market conditions
- Pressure on investment and research budgets, despite undiminished requirement for development to remain competitive
- Drive to optimise organisations’ own corporate services
- Desire to improve productivity through better management of employee sickness and absenteeism
- Increased regulatory and legislative requirements.